Integritetspolicy

In order to provide you with a smooth, efficient and personalized experience, we collect some information relating to your usage of our site. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier and quicker.

What personal information do we collect from you?

You may give us personal data by:

• Corresponding with us by phone, email or otherwise. We ask you to disclose only as much information as is necessary to provide you with our products or to submit a question/suggestion/comment in relation to our website or products.
• Filling in forms on our website.
• Completing a transaction on the website.
• When using our customer care help desk.
• Signing in or registering to use our online store. The type of personal information you may include is your name, address, phone number, email address, date of birth, bank details.

Why do we collect this information?

We collect the information in order to provide you with products, to market our services, to improve our website and to recruit staff.

We will use this information:

Customers:

• To set you up as a customer on our systems;
• To liaise with you about products that we are sending you;
• To deliver information about our products, where you have subscribed to receive same.

Website users:

• To facilitate your use of our online store and loyalty portal;
• To administer and improve our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• As part of our efforts to keep our website safe and secure;
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• To make suggestions and recommendations to you and other users of our website about services that may interest you or them.

The legal bases for the processing of your data are:

• Processing necessary for the performance of a contract which you have entered into with us or to take steps at your request prior to entering into a contract;
• Processing necessary for compliance with a legal obligation to which we are subject;
• That you have provided consent for the processing for one of more specified purposes such as marketing for example when you subscribe to receive our newsletter;
• Processing necessary for the purposes of the legitimate interests which we pursue in providing you with quotes and proposals about our services prior to contract where such interests are not overridden by your interests or fundamental rights or freedoms which require the protection of your information.

Who do we share this information with?

We do not sell or rent any personally identifiable information about you to any third party.

Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.

By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, or other activity that is illegal or may expose us to legal liability.

We may share your personal data with our selected business associates/suppliers and contractors to provide you with our services. For example, these business partners may include our web hosting provider and our IT service providers.

In addition, we may disclose your personal information to third parties if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

What are your rights with respect to your personal data?

• The right to access the personal data we hold about you.
• The right to require us to rectify any inaccurate personal data about you without undue delay.
• The right to have us erase any personal data we hold about you in circumstances such as where it is no longer necessary for us to hold the personal data or, in some circumstances, if you have withdrawn your consent to the processing.
• The right to object to us processing personal data about you such as processing for profiling or direct marketing.
• The right to request a restriction of the processing of your personal data.

What will happen if we change our privacy notice?

This notice may change from time to time, and any changes will be posted on our website and will be effective when posted. Please review this notice each time you use our website or our services.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site.

How to Manage Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.

Cookies set by Third Party Websites

We sometimes embed video content from websites such as YouTube. As a result, when you visit a page with content embedded from, for example, YouTube, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

Email Tracking

Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site. Some emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. If you want to be sure that none of your email activity is tracked then you should opt out of our emails which you can do via the ‘Unsubscribe’ link in the footer of every promotional email we send.